{"id":5050,"date":"2025-02-06T12:12:43","date_gmt":"2025-02-06T12:12:43","guid":{"rendered":"https:\/\/new.cortecag.ch\/portfolio-item\/helpdesk\/"},"modified":"2025-04-02T08:54:10","modified_gmt":"2025-04-02T08:54:10","slug":"helpdesk","status":"publish","type":"portfolio","link":"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/","title":{"rendered":"Service d&rsquo;assistance"},"content":{"rendered":"<\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1avab3d-bfb11730671c6f0113be2768d49b618a\">\n.avia-section.av-1avab3d-bfb11730671c6f0113be2768d49b618a{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/HelpDesk1-300x200.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-1avab3d-bfb11730671c6f0113be2768d49b618a .av-section-color-overlay{\nopacity:0.7;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-1avab3d-bfb11730671c6f0113be2768d49b618a main_color avia-section-huge avia-no-border-styling  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-25 av-height-25  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5050'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-19jjk3d-952681164f0d24a8583242277c307444\">\n#top .av-special-heading.av-19jjk3d-952681164f0d24a8583242277c307444{\npadding-bottom:10px;\ncolor:#ffffff;\nfont-size:40px;\n}\nbody .av-special-heading.av-19jjk3d-952681164f0d24a8583242277c307444 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-19jjk3d-952681164f0d24a8583242277c307444 .av-special-heading-tag{\nfont-size:40px;\n}\n.av-special-heading.av-19jjk3d-952681164f0d24a8583242277c307444 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-19jjk3d-952681164f0d24a8583242277c307444 .av-subheading{\nfont-size:12px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-19jjk3d-952681164f0d24a8583242277c307444 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-19jjk3d-952681164f0d24a8583242277c307444 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-19jjk3d-952681164f0d24a8583242277c307444 av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-1  avia-builder-el-no-sibling  av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Votre solution logicielle de helpdesk.<br \/>Concentrez-vous sur l\u2019essentiel.<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5050'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-15rh5i1-aed1e0cf3776a2854325dad1c3e27d08\">\n.flex_column.av-15rh5i1-aed1e0cf3776a2854325dad1c3e27d08{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-15rh5i1-aed1e0cf3776a2854325dad1c3e27d08 av_one_full  avia-builder-el-2  el_after_av_section  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6rw12bq-94f9e430a6bcb0c269883a0603d11fb0\">\n#top .av-special-heading.av-m6rw12bq-94f9e430a6bcb0c269883a0603d11fb0{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m6rw12bq-94f9e430a6bcb0c269883a0603d11fb0 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m6rw12bq-94f9e430a6bcb0c269883a0603d11fb0 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m6rw12bq-94f9e430a6bcb0c269883a0603d11fb0 av-special-heading-h2 blockquote modern-quote  avia-builder-el-3  el_before_av_hr  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Logiciel de helpdesk intelligent<\/h2><div class='av-subheading av-subheading_below'><p>Un support rapide, moins d&rsquo;efforts.<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6rwgch7-bb46f3a41c1654dbf3a8ea3f3cf4d109\">\n#top .hr.av-m6rwgch7-bb46f3a41c1654dbf3a8ea3f3cf4d109{\nmargin-top:15px;\nmargin-bottom:5px;\n}\n.hr.av-m6rwgch7-bb46f3a41c1654dbf3a8ea3f3cf4d109 .hr-inner{\nwidth:100%;\n}\n<\/style>\n<div  class='hr av-m6rwgch7-bb46f3a41c1654dbf3a8ea3f3cf4d109 hr-custom  avia-builder-el-4  el_after_av_heading  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-22bvybc-75889ccb99e0c9fb1cf2152340f2a10b av_one_half  avia-builder-el-5  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><p><section  class='av_textblock_section av-14c2l4p-8dba4344894aab2b97ca261115e7944e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Une gestion efficace des tickets est essentielle pour un support client sans faille. Notre solution logicielle de helpdesk optimise l&rsquo;ensemble du processus d&rsquo;assistance, de la saisie automatis\u00e9e des tickets \u00e0 l&rsquo;int\u00e9gration transparente avec les outils de gestion de projets et de processus. <\/p>\n<p>Les tickets peuvent \u00eatre saisis directement \u00e0 partir des appels t\u00e9l\u00e9phoniques, de sorte qu&rsquo;aucune demande ne soit perdue. Gr\u00e2ce \u00e0 l&rsquo;affichage intelligent de la FAQ directement dans le ticket, les questions r\u00e9currentes peuvent \u00eatre trait\u00e9es plus rapidement, ce qui r\u00e9duit consid\u00e9rablement le temps de traitement. Les clients sont toujours tenus au courant gr\u00e2ce \u00e0 des mises \u00e0 jour automatiques du statut, sans qu&rsquo;il soit n\u00e9cessaire de les informer manuellement.  <\/p>\n<p>Notre solution permet en outre un lien direct avec la gestion des processus, de sorte que les tickets ne sont pas seulement r\u00e9solus, mais que des processus optimis\u00e9s sont \u00e9galement cr\u00e9\u00e9s \u00e0 long terme. Les accords de niveau de service (SLA) peuvent \u00eatre g\u00e9r\u00e9s directement, de sorte que tous les d\u00e9lais et obligations soient respect\u00e9s &#8211; toute rupture de contrat est ainsi exclue. <\/p>\n<p>Gr\u00e2ce au transfert de connaissances garanti, l&rsquo;onboarding des nouveaux collaborateurs est facilit\u00e9, car toutes les informations pertinentes sont syst\u00e9matiquement document\u00e9es et accessibles.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-sub-av-m6rwbtrt-290bbb653bc1ce2744837cb009b80e96\">\n.av-hotspot-image-container .av-image-hotspot.av-772uo8-74a7ea4bb6edd916adaaa8e8568fa983{\ntop:50%;\nleft:50%;\n}\n.av-hotspot-image-container .av-image-hotspot.av-5mblko-1b92d782fdb0afa9373c68d3c68762fb{\ntop:50%;\nleft:50%;\n}\n.av-hotspot-image-container .av-image-hotspot.av-4rbrtk-23c665ddf3f54f7d9dcd874bfd6c1555{\ntop:50%;\nleft:50%;\n}\n<\/style>\n<div  class='av-hotspot-image-container av-m6rwbtrt-290bbb653bc1ce2744837cb009b80e96  avia-builder-el-7  el_after_av_textblock  avia-builder-el-last  av-hotspot-numbered av-mobile-fallback-active  av-non-fullwidth-hotspot-image'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class='av-hotspot-container'><div class='av-hotspot-container-inner-cell'><div class='av-hotspot-container-inner-wrap'><div class='av-image-hotspot av-772uo8-74a7ea4bb6edd916adaaa8e8568fa983 av-image-hotspot-1 ' data-avia-tooltip-position='top' data-avia-tooltip-alignment='left' data-avia-tooltip-class='av-tt-default-width av-tt-pos-above av-tt-align-left  av-mobile-fallback-active  main_color av-tt-hotspot' data-avia-tooltip=''><div class='av-image-hotspot_inner'>1<\/div><div class='av-image-hotspot-pulse'><\/div><\/div><div class='av-image-hotspot av-5mblko-1b92d782fdb0afa9373c68d3c68762fb av-image-hotspot-2 ' data-avia-tooltip-position='top' data-avia-tooltip-alignment='left' data-avia-tooltip-class='av-tt-default-width av-tt-pos-above av-tt-align-left  av-mobile-fallback-active  main_color av-tt-hotspot' data-avia-tooltip=''><div class='av-image-hotspot_inner'>2<\/div><div class='av-image-hotspot-pulse'><\/div><\/div><div class='av-image-hotspot av-4rbrtk-23c665ddf3f54f7d9dcd874bfd6c1555 av-image-hotspot-3 ' data-avia-tooltip-position='top' data-avia-tooltip-alignment='left' data-avia-tooltip-class='av-tt-default-width av-tt-pos-above av-tt-align-left  av-mobile-fallback-active  main_color av-tt-hotspot' data-avia-tooltip=''><div class='av-image-hotspot_inner'>3<\/div><div class='av-image-hotspot-pulse'><\/div><\/div><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-3972 avia-img-lazy-loading-not-3972 avia_image' src=\"https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/responsive-mockup-of-an-imac-with-a-white-ipad-and-iphone-a11896-1-1030x773.png\" alt='' title='responsive-mockup-of-an-imac-with-a-white-ipad-and-iphone-a11896 (1)'  height=\"773\" width=\"1030\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/responsive-mockup-of-an-imac-with-a-white-ipad-and-iphone-a11896-1-1030x773.png 1030w, https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/responsive-mockup-of-an-imac-with-a-white-ipad-and-iphone-a11896-1-300x225.png 300w, https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/responsive-mockup-of-an-imac-with-a-white-ipad-and-iphone-a11896-1-768x576.png 768w, https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/responsive-mockup-of-an-imac-with-a-white-ipad-and-iphone-a11896-1-1536x1152.png 1536w, https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/responsive-mockup-of-an-imac-with-a-white-ipad-and-iphone-a11896-1-2048x1536.png 2048w, https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/responsive-mockup-of-an-imac-with-a-white-ipad-and-iphone-a11896-1-1500x1125.png 1500w, https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/responsive-mockup-of-an-imac-with-a-white-ipad-and-iphone-a11896-1-705x529.png 705w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><\/div><\/div><\/div><\/div><\/p><\/div><div  class='flex_column av-6k25k-188271304d59e0deb1d20610833a1f54 av_one_half  avia-builder-el-8  el_after_av_one_half  el_before_av_heading  flex_column_div  column-top-margin'     ><div  class='avia-icon-list-container av-m6rw97vw-36356e0ea33784a6f7c403cc6f0d2489  avia-builder-el-9  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m6rw97vw-36356e0ea33784a6f7c403cc6f0d2489 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m6rw6npl-1a03f5b168d8e3cc51f20c766b407610 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Saisie de tickets \u00e0 partir de conversations t\u00e9l\u00e9phoniques\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Saisie de tickets \u00e0 partir de conversations t\u00e9l\u00e9phoniques<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Aucune demande ne reste sans r\u00e9ponse.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m6rw6yz6-44c546a20c3f1ec931c537bf25e16f53 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Connexion facile \u00e0 la gestion de projet\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Connexion facile \u00e0 la gestion de projet<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Lien direct entre les tickets et les projets en cours.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m6rw7ojt-655b526a018fe3b11d28e6e46b0a34c6 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Affichage de la FAQ directement dans le ticket\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Affichage de la FAQ directement dans le ticket<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Des r\u00e9ponses plus rapides gr\u00e2ce \u00e0 des suggestions intelligentes.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m6rw7ojt-7-de8087f3cbb8bd80a337f0b566eecffa avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Mises \u00e0 jour automatiques du statut pour les clients\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Mises \u00e0 jour automatiques du statut pour les clients<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Transparence sans effort suppl\u00e9mentaire.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m6rw7ojt-6-16089043afb6d1e99acbf43b96660e5d avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Lien avec la gestion des processus\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Lien avec la gestion des processus<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Optimisation des proc\u00e9dures de support.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m6rw7ojt-5-95e88908ea03648475ce78bb190b3229 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: G\u00e9rer les accords sur les niveaux de service (SLA)\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >G\u00e9rer les accords sur les niveaux de service (SLA)<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Pas de violation de contrat gr\u00e2ce \u00e0 la surveillance automatique.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m6rw7ojt-5-1-6962a951a5a78f1a845249c615ed5900 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Transfert de connaissances pour un onboarding facile\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Transfert de connaissances pour un onboarding facile<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Les nouveaux collaborateurs sont plus rapidement productifs.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6rwtd1p-302035be489bedc6f96ef908b866bc21\">\n#top .av-special-heading.av-m6rwtd1p-302035be489bedc6f96ef908b866bc21{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m6rwtd1p-302035be489bedc6f96ef908b866bc21 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m6rwtd1p-302035be489bedc6f96ef908b866bc21 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m6rwtd1p-302035be489bedc6f96ef908b866bc21 av-special-heading-h2 blockquote modern-quote  avia-builder-el-10  el_after_av_one_half  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Meilleure assistance gr\u00e2ce \u00e0 l\u2019automatisation et \u00e0 la s\u00e9curit\u00e9<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/p>\n<section  class='av_textblock_section av-m6rwpj1y-d50f4e81e04e7a4498c92fc73e118349 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Notre logiciel de helpdesk ne facilite pas seulement le traitement des tickets, il assure \u00e9galement un respect transparent des contrats de service (SLA). Les collaborateurs du support sont automatiquement inform\u00e9s des d\u00e9lais, de sorte que tous les engagements sont respect\u00e9s dans les d\u00e9lais. <\/p>\n<p>De plus, la gestion des connaissances permet d&rsquo;int\u00e9grer les nouveaux collaborateurs en douceur et d&rsquo;\u00e9viter la perte d&rsquo;un pr\u00e9cieux savoir-faire.<\/p>\n<p>Misez sur une solution de helpdesk moderne qui rend votre assistance plus rapide, plus efficace et plus s\u00fbre sur le plan contractuel.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6ryocg3-bc6b38b71accb1d240c5b1b94f58aae6\">\n#top .av-special-heading.av-m6ryocg3-bc6b38b71accb1d240c5b1b94f58aae6{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m6ryocg3-bc6b38b71accb1d240c5b1b94f58aae6 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m6ryocg3-bc6b38b71accb1d240c5b1b94f58aae6 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m6ryocg3-bc6b38b71accb1d240c5b1b94f58aae6 av-special-heading-h2 blockquote modern-quote  avia-builder-el-12  el_after_av_textblock  el_before_av_catalogue '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >co\u00fbts de licence<\/h2><div class='av-subheading av-subheading_below'><p>Co\u00fbt mensuel<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<div  class='av-catalogue-container av-m6rydmw1-8ca96e5837ff354ec205b53fbac934a0  avia-builder-el-13  el_after_av_heading  el_before_av_section  avia-builder-el-last '><ul class='av-catalogue-list'>\n<li><div class='av-catalogue-item av-m6ryd8h3-2a029b6098acda95cc417b3c29804a10' ><div class=\"av-catalogue-item-inner\"><div class=\"av-catalogue-title-container\"><div class='av-catalogue-title'>Service d\u2019assistance<\/div><div class='av-catalogue-price'>CHF 30.00<\/div><\/div><div class=\"av-catalogue-content\"><\/div><\/div><\/div><\/li>\n<li><div class='av-catalogue-item av-m6rydlp2-03102dd3a29fb0f5652374f86372598c' ><div class=\"av-catalogue-item-inner\"><div class=\"av-catalogue-title-container\"><div class='av-catalogue-title'>Gestion de projet<\/div><div class='av-catalogue-price'>CHF 40.00<\/div><\/div><div class=\"av-catalogue-content\"><\/div><\/div><\/div><\/li>\n<\/ul><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section av-55oqk9-ba2e6610cf541919c5417a55f9c71b67 main_color avia-section-default avia-no-border-styling  avia-builder-el-14  el_after_av_catalogue  el_before_av_masonry_entries  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5050'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-48mjc9-9bfa275fe7228b7474b55fad86c5396a\">\n#top .av-special-heading.av-48mjc9-9bfa275fe7228b7474b55fad86c5396a{\npadding-bottom:0;\ncolor:#000000;\nfont-size:30px;\n}\nbody .av-special-heading.av-48mjc9-9bfa275fe7228b7474b55fad86c5396a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-48mjc9-9bfa275fe7228b7474b55fad86c5396a .av-special-heading-tag{\nfont-size:30px;\n}\n.av-special-heading.av-48mjc9-9bfa275fe7228b7474b55fad86c5396a .special-heading-inner-border{\nborder-color:#000000;\n}\n.av-special-heading.av-48mjc9-9bfa275fe7228b7474b55fad86c5396a .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-48mjc9-9bfa275fe7228b7474b55fad86c5396a .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-48mjc9-9bfa275fe7228b7474b55fad86c5396a .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-48mjc9-9bfa275fe7228b7474b55fad86c5396a av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-15  avia-builder-el-no-sibling  av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Produits qui vont avec.<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2z7dll-e19afb4468d3711e7778eadeb03fc1dd\">\n#top .av-masonry.av-2z7dll-e19afb4468d3711e7778eadeb03fc1dd{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-masonry-1' class='av-masonry av-2z7dll-e19afb4468d3711e7778eadeb03fc1dd noHover av-fixed-size av-no-gap av-hover-overlay-active av-masonry-animation-active av-masonry-col-4 av-caption-on-hover-hide av-caption-style-overlay av-masonry-entries ' data-post_id=\"5050\"><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/qualitaetsmanagement\/\"  id='av-masonry-1-item-4958' data-av-masonry-item='4958' class='av-masonry-entry isotope-item post-4958 portfolio type-portfolio status-publish has-post-thumbnail hentry tag-car-fr tag-cinema-fr tag-dispo-fr tag-event-fr tag-fewo-fr tag-fm-fr tag-gym-fr tag-helpdesk-fr tag-hotel-fr tag-lac-fr tag-oeko-fr tag-os-fr tag-prjm-fr tag-rettungswesen-fr tag-sportplan-fr tag-vini-viti-fr tag-zeiterfassung-fr portfolio_entries-les-incontournables  av-masonry-item-with-image' title=\"QM_FR\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/QM_FR-705x705.png);\"  title=\"QM_FR\" ><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/zeiterfassung\/\"  id='av-masonry-1-item-4976' data-av-masonry-item='4976' class='av-masonry-entry isotope-item post-4976 portfolio type-portfolio status-publish has-post-thumbnail hentry tag-car-fr tag-cinema-fr tag-dispo-fr tag-event-fr tag-fewo-fr tag-gym-fr tag-helpdesk-fr tag-hotel-fr tag-lac-fr tag-lobu-fr tag-os-fr tag-prjm-fr tag-qm-fr tag-rettungswesen-fr tag-sportplan-fr tag-vini-viti-fr portfolio_entries-les-incontournables  av-masonry-item-with-image' title=\"Branchenmodul_Zeiterfassung_FR\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_Zeiterfassung_FR-705x705.png);\"  title=\"Branchenmodul_Zeiterfassung_FR\" ><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/lohnbuchhaltung\/\"  id='av-masonry-1-item-4985' data-av-masonry-item='4985' class='av-masonry-entry isotope-item post-4985 portfolio type-portfolio status-publish has-post-thumbnail hentry tag-car-fr tag-cinema-fr tag-crm-fr tag-debit-kredit-fr tag-fewo-fr tag-fibu-fr tag-gym-fr tag-helpdesk-fr tag-hotel-fr tag-lac-fr tag-os-fr tag-prjm-fr tag-produkte-fr tag-rettungswesen-fr tag-sportplan-fr tag-vini-viti-fr tag-zeiterfassung-fr portfolio_entries-les-incontournables  av-masonry-item-with-image' title=\"Branchenmodul_LOBU_FR\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_LOBU_FR-705x705.png);\"  title=\"Branchenmodul_LOBU_FR\" ><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/projektmanagement\/\"  id='av-masonry-1-item-4968' data-av-masonry-item='4968' class='av-masonry-entry isotope-item post-4968 portfolio type-portfolio status-publish has-post-thumbnail hentry tag-auftragsverwaltung-fr tag-car-fr tag-cinema-fr tag-crm-fr tag-dispo-fr tag-event-fr tag-fewo-fr tag-fibu-fr tag-fm-fr tag-helpdesk-fr tag-hotel-fr tag-lac-fr tag-lobu-fr tag-os-fr tag-produkte-fr tag-qm-fr tag-rettungswesen-fr tag-sportplan-fr tag-vini-viti-fr tag-zeiterfassung-fr portfolio_entries-les-incontournables  av-masonry-item-with-image' title=\"Branchenmodul_Projektmanagement_FR\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_Projektmanagement_FR-705x705.png);\"  title=\"Branchenmodul_Projektmanagement_FR\" ><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":4524,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"tags":[67,70,93,101,72],"portfolio_entries":[73],"class_list":["post-5050","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","tag-crm-fr","tag-lobu-fr","tag-prjm-fr","tag-qm-fr","tag-zeiterfassung-fr","portfolio_entries-solutions-sectorielles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service d&#039;assistance - Cortec AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service d&#039;assistance - Cortec AG\" \/>\n<meta property=\"og:url\" content=\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/\" \/>\n<meta property=\"og:site_name\" content=\"Cortec AG\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/cortec.erp.business.software\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-02T08:54:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_Helpdesk_FR.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/\",\"url\":\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/\",\"name\":\"Service d'assistance - Cortec AG\",\"isPartOf\":{\"@id\":\"https:\/\/new.cortecag.ch\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_Helpdesk_FR.png\",\"datePublished\":\"2025-02-06T12:12:43+00:00\",\"dateModified\":\"2025-04-02T08:54:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/#primaryimage\",\"url\":\"https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_Helpdesk_FR.png\",\"contentUrl\":\"https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_Helpdesk_FR.png\",\"width\":1080,\"height\":1080,\"caption\":\"Helpdesk_FR\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/new.cortecag.ch\/fr\/home2\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service d&#8217;assistance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/new.cortecag.ch\/#website\",\"url\":\"https:\/\/new.cortecag.ch\/\",\"name\":\"CortecAG\",\"description\":\"Mastering Business Software\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/new.cortecag.ch\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service d'assistance - Cortec AG","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/","og_locale":"fr_FR","og_type":"article","og_title":"Service d'assistance - Cortec AG","og_url":"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/","og_site_name":"Cortec AG","article_publisher":"https:\/\/www.facebook.com\/cortec.erp.business.software\/","article_modified_time":"2025-04-02T08:54:10+00:00","og_image":[{"width":1080,"height":1080,"url":"https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_Helpdesk_FR.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/","url":"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/","name":"Service d'assistance - Cortec AG","isPartOf":{"@id":"https:\/\/new.cortecag.ch\/#website"},"primaryImageOfPage":{"@id":"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/#primaryimage"},"image":{"@id":"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/#primaryimage"},"thumbnailUrl":"https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_Helpdesk_FR.png","datePublished":"2025-02-06T12:12:43+00:00","dateModified":"2025-04-02T08:54:10+00:00","breadcrumb":{"@id":"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/#primaryimage","url":"https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_Helpdesk_FR.png","contentUrl":"https:\/\/new.cortecag.ch\/wp-content\/uploads\/2025\/02\/Branchenmodul_Helpdesk_FR.png","width":1080,"height":1080,"caption":"Helpdesk_FR"},{"@type":"BreadcrumbList","@id":"https:\/\/new.cortecag.ch\/fr\/portfolio-item\/helpdesk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/new.cortecag.ch\/fr\/home2\/"},{"@type":"ListItem","position":2,"name":"Service d&#8217;assistance"}]},{"@type":"WebSite","@id":"https:\/\/new.cortecag.ch\/#website","url":"https:\/\/new.cortecag.ch\/","name":"CortecAG","description":"Mastering Business Software","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/new.cortecag.ch\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/portfolio\/5050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/comments?post=5050"}],"version-history":[{"count":7,"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/portfolio\/5050\/revisions"}],"predecessor-version":[{"id":5549,"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/portfolio\/5050\/revisions\/5549"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/media\/4524"}],"wp:attachment":[{"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/media?parent=5050"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/tags?post=5050"},{"taxonomy":"portfolio_entries","embeddable":true,"href":"https:\/\/new.cortecag.ch\/fr\/wp-json\/wp\/v2\/portfolio_entries?post=5050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}